Return policyRETURN POLICY- REPENTANCE- WITHDRAWAL
The customer is obliged to check products during delivery to confirm the absence of external, aesthetic defects, and in any case they are entitled to refuse receipt of the item and return it to the distributor.
The COMPANY is obliged to approve the repair or replacement of this item under its own judgment.
In case of unconditional receipt of the item it is considered that it was delivered in excellent condition with no aesthetic defects.
1. RETURN OF PRODUCTS
Reason for return and replacement.
1. Has delivered any product other than that stated in the original order, due to errors in process, pricing, shipment, or whether the goods were damaged in the transport, when delivered by the COMPANY.
In the case of freight (agency) forwarding, and as long as the products have been delivered in excellent condition to the customer's agency of choice the responsible freight forwarder bears the responsibility.
2. In all cases where material damage is proven by the manufacturer's fault for which the company and the manufacturer are responsible.
Cost of shipping products for return and repair replacement is entirely customer's responsibility.
Return of goods is charged to the company only in case the client receives a different product, in kind, in quantity, or in case the item has a manufacturing defect of lack of ownership which has previously been registered with the COMPANY in writing.
In the category of solid wood furniture the presence of tozo or natural slits are not considered a defect.
Products must be returned in the condition received by the customer and within the agreed time.
In case the customer delays returning the products , it automatically means loss of the right to replace and accept the products as they are.
In any case the return of the product to be replaced should be made with all documents that accompanied the product and in good condition.
In case of, return of the products, as each case may be, the product will be repaired if possible, or it will be replaced if it cannot be repaired, otherwise the transaction will be cancelled if the company has given its consent, provided that products have been previously received and checked by the COMPANY, in case of cancellation, the refund will be made to the customer in the same manner as paid to the COMPANY.
In particular, in case of a credit card debit the company will be obliged to inform the issuing bank of the cancellation of the transaction and the bank will subsequently take any action provided for under the contract concluded with the client, without any further liability of the COMPANY.
Upon receipt of this information, the company bears no responsibility for the timing and manner of execution of the reversal, which is governed by the client's contract with the issuing bank.
In case of cash, the payment will be refunded to him by the store at which he received the product.
The return will be made within 14 working days of both the product and the price.
2. Cancellation of order by customer due to regret.
The cancellation of the order by the customer due to negligence is accepted only for the items in delivery, provided that the item has not yet been invoiced and shipped on behalf of the COMPANY.
All products manufactured upon request and in case of special orders , cancellations can be made only with the consent of the company.
In case the customer refuses to pay or receive items manufactured upon request or specialty items, the deposit is not refundable.
The cancellation is made by sending an email to the COMPANY on behalf of the customer.
The customer has to declare the exact details of the order.
The cancellation will not proceed unless the customer receives written confirmation through an email by the COMPANY.
In case the client has paid before his/her cancellation statement the value of the authorized order, and the company has already received it, then the company must within 14 working days pay back to the customer the value received, in the same way the deposit was made (by refunding the amount to a bank account, or cash payment, etc).
Otherwise if the customer has been given a payment order, but the amount has not been received by the COMPANY -as in the case of a credit card debit order-(when the bank has not yet paid the fee to the COMPANY).
The COMPANY is then obliged, within 14 working days, to expedite any necessary action and declaration to any competent (bank etc) to notify the cancellation of the order and the obligation to reimburse any amount owed.
In this case, the company is considered to have fulfilled its obligations legally and the debit will be based on the terms of the contract that binds the customer to that third party (bank etc) and the COMPANY bears no responsibility for the time of return or refund of any related billing.
3. Unjustified withdrawal of consumer ARTICLE 4&10 of law 2251/1994 in conjuction with KYA 21-891/2013.
The special right of the consumer to justify withdrawal.
Especially in the case where the user is an individual (not a legal or non profit person)
who buys products from the company's store, exclusively for his own private use and not in the context of his professional activity (the consumer is entitled to withdraw the purchase of a product within an exclusive time limit of 14 working days from the date of delivery of the physical possession of the product to his/her authorized representative, by returning the product in its original condition and in excellent condition (packaged).
For this reason, attention must be paid to unpacking.
The withdrawal of the consumer is unjustified, without the consumer being obliged to rely on reasons justifying the withdrawal, as well as without financial burden on the consumer, with the exception of the charge, for the cost of returning the product, and any decrease in the value of the product due to the condition of product upon its return.
The withdrawal statement is in writing, and the company is required to send confirmation of receipt of this withdrawal statement as soon as it has received it .
Following the statement of withdrawal, the COMPANY is obliged to reimburse the amount received.
Returns will be made within 14 working days of both the product and the price.
It is noted that the risk of loss, damage or destruction of the product remains with the consumer until the receipt of the product, by the company.
Delivery or assembly costs charged on delivery, and costs of third party handlers, cranes and generally any other costs beyond the value of the product are not refundable.
The customer is liable to indemnify the company if it was used other than necessary to ascertain the nature, characteristics and function of the goods in the space until the withdrawal is declared, the COMPANY has the right to agree with client regarding the compensation even with mutual clearing.
E.3a. Exceptions to withdrawal
In the case of products manufactured specifically for the customer with specific specifications, of consumer-specific products in general.
In cases where the products have been used, since their use is clearly outside the normal scope of the product examination, in order to ascertain the nature, the features and its function (if it is not fit in store the product is considered second hand.)
It is understood that in all the above cases, as in any case, the consumer retains the general right of withdrawal from the sales contract and to return the product because of legal of actual defects, or lack of contracted properties that he/she discovers after the receipt and use, according to the general provision of Articles 540 and following the Civil Code, article 5 of 2251/1994 law and other consumer and general consumer protection provisions.