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Delivery

Delivery, Routing and use of Lifting equipment/machine

Delivery

  1. Home delivery (orders within Attica region)
  • At Milanode, we offer home delivery with our own fleet. Delivery is free of charge within the Attica region and for orders of 1.000,00 € and above.
  • For orders less than 1.000,00 €, and for any product that bears the following marking:
    non-free-shiping.png
    additional shipping charge of 50,00 € applies.

Under special circumstances, deliveries outside of Attica can be arranged, with the shipping costs being calculated on a case-by-case basis after consultation with the customer.

  1. Delivery at transport companies (orders outside Attica region)

Our company does not handle deliveries outside of Attica with its own means.

For orders concerning areas outside of Attica, the customer is responsible for finding a transport agency that can deliver to their area, with Attica region as the starting point. Our company will deliver the packaged products to this agency, for them to complete the delivery. Our products, given that they are delivered pre-assembled (with few exceptions), are securely packaged either in special transport boxes or in a way that ensures they are protected while still allowing their shape to be visible. This allows the transport company to determine how to place them in their vehicles for safe transport.

The above mentioned delivery policy & costs, also applies here.

CAUTION: Once the products are delivered to the transport agency chosen by the customer, the responsibility for their safe transport to the final destination lies with the agency itself. Our company is not responsible for any damages or other issues that may arise after the safe delivery of the products to the transport agency. We recommend insuring the products before their transport from the agency to the final destination.

  1. Warehouse pick-up

Orders may be picked up by the customer, free of charge, from our main warehouse in Koropi from Monday to Friday, 12:30 – 16:30, upon scheduled appointment.

  1. Retail store pick-up

Orders may be picked up from any of our retail stores, free of charge. This option is valid only for small size products (e.g. lighting fixtures, ornaments).

Routing

When placing an order, the customer receives a numbered order form, which clearly states the agreed time of delivery. The exact delivery date is finalized with the customer, through telephone or e-mail from our delivery department. Order delivery takes place from Monday to Friday, 10:00 – 18:00, upon a scheduled appointment.

Use of lifting equipment/machine

When placing an order, the customer is informed if any use of lifting equipment/machine is necessary for the smooth & safe transport of the products at the delivery address. Additional charges for the use of the lifting equipment/machine are strictly borne by the customer and must be paid in cash on delivery, for orders not concluded in our online e-shop. In cases where there is incomplete or incorrect information from the customer about accessibility on site, the company reserves the right to request the use of the lifting equipment/machine afterwards.

The use of the lifting equipment/machine is considered necessary in all cases where:

  • the delivery is above the 2nd floor
  • the delivery relates to high weight/volume products (e.g. mattresses, marbles, sofas), regardless of the floor number. If the use of elevator is not possible, the shipping terms will be re-evaluated accordingly.